Reviews

Matt, thank you for taking the time to leave us a 5-star review! We truly appreciate your kind words. Providing honest recommendations, friendly service, and fair pricing is exactly what we strive for every day at EuroPro Automotive. Whether it's routine maintenance, a vehicle inspection, or a more complex European auto repair, our goal is to make sure every customer leaves confident in the work we've performed. Thank you for trusting us with your vehicle. We appreciate your business and look forward to being your trusted shop for many miles to come! — Bryan Kelley CEO, EuroPro Automotive

Marcy, thank you so much for your kind words and your 5-star review! Your comments mean a great deal to our entire team because honesty and expertise are two of the core values we strive to demonstrate every day. We believe our customers deserve clear communication, accurate diagnostics, and recommendations that are in their best interest—not just ours. Whether it's routine maintenance or a complex repair on a BMW, Audi, Volkswagen, Mercedes-Benz, Volvo, MINI, Porsche, or other European vehicle, our goal is to provide trusted European auto repair backed by exceptional customer service. Thank you for choosing EuroPro Automotive. We truly appreciate your trust and look forward to helping keep your vehicle safe and reliable for many miles to come. — Bryan Kelley CEO, EuroPro Automotive

Ty, thank you for your wonderful review and for trusting EuroPro Automotive with your Maserati Ghibli. Purchasing a used European luxury vehicle is exciting, but a check engine light right away can certainly take some of the enjoyment out of it. I'm glad our team was able to quickly diagnose the faulty emissions valve, complete the repair, and verify everything was operating as it should. What I appreciate most is your recognition of our team. From your first phone call through the completed repair, our goal is to provide professional communication, accurate diagnostics, and expert service for every customer and every vehicle. Whether it's a Maserati, BMW, Audi, Mercedes-Benz, Porsche, Volvo, Volkswagen, or MINI, we work hard to deliver repairs you can trust. Thank you for recommending us to others. Earning the confidence of our customers is something we never take for granted, and we truly appreciate the opportunity to care for your vehicle. We look forward to serving you again whenever you need us. — Bryan Kelley CEO, EuroPro Automotive

Scott, thank you for taking the time to share your experience and for trusting us with your 1982 VW Westfalia. Vehicles like Vanagons are more than transportation—they're part of the family and often represent years of dedication and restoration. We know how stressful it is to have a transmission issue while traveling, especially when you're far from home. I'm proud that our team was able to work alongside your local repair shop to identify the problem and get you back on the road. Collaboration, persistence, and clear communication are values we work hard to uphold, and it's encouraging to know those efforts made a difference during your visit. Thank you as well for recognizing our team's communication. We believe that keeping customers informed is just as important as making the repair itself. It was a pleasure meeting you, and we're honored you chose EuroPro Automotive while passing through the Spokane area. We hope the rest of your travels are trouble-free, but if you're ever back this way, know you have a shop you can count on. Safe travels, and thank you again for the Five-Star review! — Bryan Kelley CEO, EuroPro Automotive

Thank you for taking the time to leave such a thoughtful review. Reading comments like yours is incredibly rewarding because they reflect exactly what we're working to build at EuroPro Automotive. Diagnosing a problem that has been frustrating someone for years isn't just about having the right tools—it's about taking the time to listen, test, and find the root cause instead of guessing. I'm especially grateful you mentioned our honesty regarding repair costs and scheduling. We believe our customers deserve straightforward recommendations, transparent communication, and the information they need to make the best decision for their vehicle. That's a commitment our entire team works hard to uphold every day. Whether we're performing an oil change, inspecting a vehicle, or tackling a complex repair on a BMW, Audi, Volkswagen, Mercedes-Benz, Volvo, MINI, or Porsche, our goal is always the same: provide exceptional service and build lasting relationships based on trust. Thank you again for your recommendation and for trusting us with your vehicle. We look forward to serving you for many years to come. — Bryan Kelley CEO, EuroPro Automotive

John, thank you for the outstanding review and for trusting EuroPro Automotive with your wife's Audi Q7. I'm especially glad to hear Kaitilyn took such great care of you throughout the repair process. Going the extra mile—whether that's answering questions, keeping customers informed, or staying late so someone can pick up their vehicle—is exactly the kind of customer service we strive to deliver every day. Replacing a fuel system is a significant repair, so I'm also pleased we were able to complete the work ahead of schedule and get your Audi back on the road sooner than expected. We know how important reliable transportation is, and we work hard to provide accurate diagnostics, quality repairs, and realistic timelines for every vehicle that comes through our shop. It means a lot to hear that you've trusted us enough to bring any of your German vehicles to us in the future. Whether it's an Audi, BMW, Mercedes-Benz, Volkswagen, Porsche, MINI, or another European vehicle, our team is committed to providing the expert service and transparent communication our customers deserve. Thank you again for your trust and your recommendation. We truly appreciate your business and look forward to serving you for many years to come. — Bryan Kelley CEO, EuroPro Automotive

Christine, thank you for taking the time to share your experience and for trusting EuroPro Automotive with your Audi Q7. What stands out most to me is your recognition of our diagnostic process. We believe that accurate diagnostics are the foundation of every quality repair. Our goal is to identify the root cause of a problem, explain the process up front, and avoid recommending unnecessary testing or repairs whenever possible. I'm glad our team was able to identify the failed valve, resolve the rough running condition, and eliminate the excessive oil consumption you've been dealing with for months. There's nothing more rewarding than hearing a customer say their vehicle is finally running the way it should. Thank you as well for recognizing the value of seeking a second opinion. European vehicles can be complex, and having technicians who specialize in Audi, BMW, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other European brands often makes all the difference in reaching an accurate diagnosis without unnecessary expense. We truly appreciate your trust and your recommendation. It was our pleasure to help, and we look forward to being your trusted European automotive repair shop whenever you need us. — Bryan Kelley CEO, EuroPro Automotive

Thank you for taking the time to share your experience. I'm genuinely sorry we missed the opportunity to earn your business. You're absolutely right that five days without providing you with a quote is unacceptable. Regardless of the reason, we should have either provided the estimate or communicated clearly about why it was taking longer. We fell short of the level of responsiveness we expect from ourselves, and I apologize for the frustration that caused. At EuroPro Automotive, we work on BMWs every day, from routine maintenance to complex diagnostics and repairs, and our goal is to provide accurate estimates and exceptional service from the very first interaction. Unfortunately, in your case, we didn't deliver on that promise. I appreciate you bringing this to our attention because it highlights an area where we need to improve our internal processes. While I understand you've already scheduled elsewhere, I would welcome the opportunity to learn more about what happened so we can address it with our team and prevent it from happening again. Thank you again for your honest feedback, and I wish you the very best with your repair. – Bryan Kelley Owner, EuroPro Automotive