If I could give zero stars I would. First off I'm from out of town and my van ran into some issues about a month ago while I was visiting family in Spokane. Now, to be fair I brought my 84 Volkswagen Westfalia in about a year prior for some CV joint work. While I felt that they were overpriced I was satisfied with the job done-and I really had no choice because I needed to get my van back to Portland, OR. I decided to bring my van back to EuroPro when another issue arose unfortunately while visiting family in town again. Turned out to be my thermostat was leaking and so they agreed to fix it for around $950 part and labor. They have the van for around 3 days, call me around 2 hours before closing and tell me that they are finishing up and to come down to settle up. As I'm waiting for them to bring me the van the owner comes out and tells me "Bad news.., your water pump just blew and now your timing belt is done as well." I'm like, "What happened to it being ready to go? All done, etc.?" Really shady and as I'm waiting for them to come up with a new quote I'm just astonished at the lack of accountability. Like I'm just supposed to accept that this just happened?? I mean there was nothing wrong with either the water pump or the timing belt in their quote before. Just the thermostat. They told me they blew the water pump when they were running pressure tests. Once that happens the timing belt has to be replaced as well. What a joke. New quote is close to triple the amount and now I'll have to pay up to $2,700. Very unprofessional, shady and super overpriced. My shop in Portland would have done the same amount of work for around $1,800. While also not telling me to come down and pick up my van and then surprising me with an extra problem that cost nearly an extra 2 grand. DONT GO TO THESE GUYS. THEY WILL RIP YOU OFF ANY CHANCE THEY GET. **This is an added comment in response to the owner's ridiculous response. Yes.., I approved the work (as if I had a choice) because my van was already there and to tow it off to another shop or back to Portland would have just added more cost. In other words I was from out of town, basically trapped, and didn't have a choice. They knew that and took advantage of it. As I stated I was never dissatisfied with their work in the past. Just at the prices they charge-- which are overpriced. Just look at the high number of other reviews that other customers have posted that state that very fact. However.., since they had done good (overpriced) work on CV joints I was willing to pay extra when I brought it for the thermostat issue. Because I trusted them, but that trust was blown away on my second visit. --As far as the two types of coolant in the van that's a flat out lie. My other shop in Portland just worked on my van a few weeks prior and they never noticed two types of coolants upon their routine inspections. The truth is these guys are devious and dishonest and I stand by my previous comment. DONT GO TO EUROPRO. THEY WILL RIP YOU OFF ANY CHANCE THEY GET. --Side note. The owner also to promised to send me a $250 dollar refund adjustment check. A goodwill adjustment he called it for the bad communication when they stated the van was ready for pickup, but instead they blew the water pump and busted the timing belt and then charged me an extra $2,000. I told him $250 was tantamount to a slap in the face, but also accepted because I figured that was the best I was going to get back from these crooks. The refund check never showed up.
Jason, we reviewed every call recording and record from your visit end to end before responding, here’s what they show, for you and for anyone reading. No work happens at without the customer’s approval, and that was true here. When the water pump issue emerged on this 42-year-old modified van, we stopped, walked Jason through the findings and pricing by phone, and sent an itemized authorization. He reviewed and approved it before the timing belt and water pump work began days before pickup, not at the counter. We also found two incompatible coolants mixed in the cooling system, which made the flush necessary, and we independently verified our pricing for this job sits right in the market range for this vehicle. One thing did go wrong, and I told Jason so directly: on that Friday we said the van was ready before we were certain it was, and he learned about the water pump at the shop instead of by phone. I apologized in writing and worked to make it right, that’s on us, and we’ve changed our process so it doesn’t happen again. We stand behind every repair on this van with our full warranty, and my direct line remains open to Jason, as it is to every customer. — Bryan Kelley, Owner